Contact Us
Providing exceptional, hassle free service to our customers
Providing exceptional, hassle free service to our customers is at the heart of everything we do at FFX. If you have a query or need help with an issue, please see our helpful FAQ's page, our Warranty page or our Returns policy. If you would prefer to contact us, you can do so through any of the following methods.
FFX LIVE CHAT
FFX Live Chat - We know how irritating it is to have a Live chat with a Bot and get nowhere, you won't find any Bots in our chat, and you’ll get straight through to a fully trained, helpful specialist. The easiest and quickest way to contact us.
Our Live chat service is available Monday – Friday 7.30am to 5.30pm
Saturday 8.00am – 4.30pm
Text Service
Text Service - For quick simple questions you can text us on 07312 277226.
Call Us
Call US – If you prefer to speak to someone in person, please call our UK-based contact centre on 01303 852 692.
Our telephone lines are open Monday-Friday: 7.30am – 5.30pm.
Saturday and Sunday - Closed
Email Us
Email Us - If you have a general enquiry that you haven't been able to resolve using the FAQ's page, or you simply want to let us know about your experience, good or bad, please contact us with as much information as possible by email on this link Contact form.
Facebook Message
Facebook Message - If you would like to contact us through Facebook, click on the following link Facebook Message
CONTACT PAUL
Contact Paul - If you have already contacted us with your enquiry and it has not been resolved to your satisfaction our Customer Experience Manager and his team will step in.
Please provide all the information about your enquiry clicking on this link Contact Paul
Monday-Friday: 7.30am – 5.30pm
Saturday: 8.00am – 4.30pm (Live Chat only)
Sunday: Closed
Alternatively, if you would prefer to write to us our address is:
FFX Head Office, Dyna House, Lympne Industrial Estate, Otterpool Lane, Lympne Kent CT21 4LR